Shipping and Returns

SHIPPING

Pukatuka Shipping Policy

Please note that all Pukatuka orders ship directly from Portugal, including both in-stock and preorder items.

“In stock” indicates that the item is currently available from Pukatuka in Portugal; it does not mean the item is stocked at our U.S. location.

Because all Pukatuka items are imported from Portugal, please allow approximately 2–4 weeks for your order to ship. We appreciate your patience and understanding with international shipping times.

RETURNS 

We are unable to offer refunds to original form of payment at this time. We do offer store credit on items purchased at full price, with the exception of Pukatuka. All Pukatuka is FINAL SALE. However, the Mom collection is eligible for store credit or exchange. Returns must be initiated within 7 days from receiving your order and we must receive your order back within 10 days once return is approved. Please e-mail shopdearjames@gmail.com to start your return. Your order may be subject to a restocking fee. Hair bows, swimwear, socks and personalized items are final sale. Sale items or items purchased at a discount are not eligible for returns or refunds. Cancellations or changes to an order must be received by e-mail within 24 hours of the order being placed. Pukatuka orders that have taken longer than 12 weeks to arrive are eligible for a return or cancellation for exchange or store credit only. 

RESTOCKING FEE

Due to the custom nature of Pukatuka clothing, we do not accept returns (with the exception of the Mom Dress). All sale and flash sale items are final sale. If there is a situation where we allow a final sale order to be returned, your order will be subject to a restocking fee which will be deducted from your total store credit.